Refund Policy

Return Policy

1. Eligibility:

○ Returns are accepted only for damaged or incorrect items received. Due to the nature of our products, returns for reasons such as change of mind or incorrect orders placed by the customer are not accepted.

2. Time frame:

○ Claims for damaged or incorrect items must be made within 24 hours of receiving the order. Please send us photos of the damaged items along with your order number.

3. Return Process:

○ To initiate a return, contact our customer service team with your order details and issue. We will provide instructions for returning the item if applicable.

4. Refunds:

○ Refunds are processed once the returned item is received and inspected. The refund will be issued to the original payment method.

5. Non-Returnable Items:

○ Perishable goods, including sweets, cannot be returned once they have been delivered, unless there is a clear issue with the product.

Refund Policy

1. Eligibility for Refunds:

○ Refunds are available for damaged or incorrect items. Refunds are not provided for orders where the customer has changed their mind or provided incorrect delivery details.

2. Refund Process:

○ Once the returned item is inspected, refunds are processed within 7-10 business days. The refund will be credited to the original payment method used for the purchase.

3. Refunds for Cancelled Orders:

○ Orders can be canceled within 24 hours of placing them. If the order has already been shipped, it cannot be canceled and must be returned upon receipt for a refund.

4. Contact Information:

○ For any issues related to shipping, returns, or refunds, please contact our customer service team at [[email protected] /8328319293]